Customer Care

SHIPPING INFORMATION

HOW MUCH IS SHIPPING?
We offer Free Express Shipping . Also, every different items are shipped separately to make the process faster.
Orders made outside of the US are at a flat rate of $2.95 per order.
Free bikinis: must pay shipping + handling.
$9.97 in the US
$16.97 outside of the US
WHEN WILL MY ORDER ARRIVE?
Orders are usually delivered within 2 weeks but can reach up to 4 weeks.
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time. 

 

RETURNS & EXCHANGES

WHAT IS THE EXCHANGES POLICY?
We accept exchanges on all our pieces! We only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place. Item/s must not have been worn, washed or altered in any way.
Please note: discounted products are "final sale" and cannot be exchanged.
ARE EXCHANGES FREE?
The shipping cost incurred for returning item/s to Koala Swimwear for an exchange are not covered or reimbursed by us.
Please use your local shipping company as we will not accept to pay any fees from private shipping companies like DHL, UPS, Fed Ex etc...
Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
RETURNS
We do not accept returns.

 

FAQ

HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email us
WHAT PAYMENT METHODS DO WE ACCEPT?
Currently we accept Credit Card Payments and Paypal.
IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! Koala Swimwear uses an encryption technology that ensures safe Internet transmisson of your personal information. We do not store any credit card details nor do we share your personal information with any third party.